Frankie Storage Bed

Returns

If you decide you don't like what you've bought from us, please contact us at hello@simplyhomeuk.com within 14 days of your order being delivered and we'll arrange to collect it from you. All returns are subject to the terms and conditions set out below.

How Long Is Delivery? 

Delivery timescale this will be marked just above the 'add to cart' button on the product page. Timescales may vary depending on availability of the product.

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What Are The Payment Options and Do You Offer Finance? 

We have 4 payment options available. To see the full details of how each payment option works visit our Payment Options Page - Click Here

Alternatively you can see a brief overview below.

• Payment Upfront
• Pay In 3, with Klarna
• Pay in 4, with ClearPay 
• Amazon Pay

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Is There A Delivery Charge?

Delivery information and prices for each product can be found on each product page. Prices vary from £7.99 on smaller items, up to £40 for the largest of our sideboards.

We use one of the best specialist 2 man white glove couriers in the country.

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When Do I Get A Delivery Date? 

Once you have confirmed your order and received an order confirmation email. You will also then get a follow up email the next day to confirm your order once more and to let you know when you should expect to hear from our delivery partner, Higher Jump Logistics. Once your order has arrived at their warehouse, they will send you a very prompt delivery date which you can wither accept or decline. If you accept, it will be delivered straight away and if you decline, a follow up text will come through with an alternative date.

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Do I Get A Time Slot For Delivery?

Yes. The evening before your delivery you will get a text message with a 3 hour window for your delivery. The drivers will also keep in touch with you on the day so that you know what's happening with your order. 

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Can I Check My Furniture on Delivery? 

As part of our delivery service, upon arrival our drivers must check your new furniture with you and will photograph each item before you sign to receive the delivery. A copy of the photographs taken along with your proof of delivery are then automatically emailed to you. This process ensures complete peace of mind.

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Can I Speak to Someone on the Phone? 

The best way to contact us is via FB messenger, Instagram, Email or Via our Contact Page. We are available Monday - Friday 8am to 9pm and Saturdays 9am to 5pm. Our expert team is on hand to help you. If it's our delivery partner you'd like to speak to, you can do so by calling Higher Jump Logistics on 01604 312780.

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Do Products Come with a Warranty? 

All our products come with a 12 months manufacturer warranty - excluding accidental damage. For information on product warranties, returns policies and more 'click here'.

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What is Your Returns Policy?

We offer a 14 day returns policy should you for any reason be unhappy with your new furniture at that time. To read our returns policy in full 'click here'

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Have a question that's not answered here? Contact us 'here' or click the chat option at the bottom of the page to speak to us directly on Facebook.